Frequently Asked Questions

Is this really free? Expand

Yes! Every new OptinMonster is offered one done-for-you campaign, 100% FREE! 

What is the turnaround time? Expand

On average, users receive the first concept or next revision in 1-2 business days. The complexity of your request and how quickly you respond to questions may affect delivery times.

Can you create X, Y, Z in my campaign? Expand

If you have an idea of what you’d like, first ask yourself: Can I reasonably explain or show what I want? If the answer is yes – great, we’ll likely be able to fulfill that request!

 

If you need custom animation, a lead magnet, or a sweet cinnamon roll, we can point you in the right direction but we won’t be able to create those for you. If you want to be sure we can fulfill your request before purchasing a campaign, reach out to Support.

Unfortunately, we cannot create the following assets for use in your campaign, but if you have them already, we are happy to use them:

• Video or Motion Graphics
• Complex Animation
• Extremely complex or fine art illustrations
• Photoshop art or complex photo manipulation
• Generating or managing barcodes or QR codes
• Writing or producing lead magnets
• Writing or producing welcome emails

Also, keep in mind that the features and solutions we’re able to use are those included in your current subscription. If you’d like a solution not available in your plan, you will need to upgrade to gain access to that feature before we can utilize it in your campaign.

 

Do I have to know exactly what I want? Expand

No. Our customer success team will review your website, your unique business goals, and challenges and then craft the campaign that we know will help you meet those goals.

What if I don’t have an Email Marketing Provider yet? Expand

To send leads and subscribers messages, you’ll want to connect your OptinMonster campaigns to an Email Service Provider (ESP) like Constant Contact, Mailchimp, or ConvertKit. These ESP’s lets you segment your audience, organize your list, and distribute email campaigns to your audience. You can also track the results to improve future campaigns.

If you don’t already have an ESP, you can store leads and subscribers within OptinMonster using Monster Leads. Click here to learn more about Monster Leads. 

Read our Beginners Guide to Email Marketing to learn more about Email Marketing and our recommended providers.

Can I make edits to the campaign before I publish it? Expand

Yes! Our goal is to complete your campaign in no more than two rounds of revisions. Be sure to give as much detail as possible when submitting your campaign request to equip us to build your campaign right the first time!

How do I get the t-shirt? Expand

Once you publish your campaign, you’ll receive a link to order your super soft, super cozy OptinMonster t-shirt.

Can you create more than one campaign for me? Expand Copyright © 2013 – 2021 Retyp, LLC. OptinMonster®, Exit Intent®, OnSite Retargeting® and OnSite Follow Up Campaign® are registered trademarks of Retyp, LLC.